After leaving a wall street firm due to SEVERE mismanagement, I realized that many of the problems that company faced were shared by other firms. Well, someone had to fix this so off I went.
I spent the first few weeks interviewing potential customers and designing the service to fit what they indicated they wanted. It was through these connections that I found my first customers. Once I had something built, I reached out and offered the service for free to a few of them. After about 2 months, I had converted 4/5 to paying customers and we were on our way. It's only been ~6 months but they're all still with us.
Our site is www.myfirestarterpro.com
Interview before you build! Offer the service in exchange for feedback. If it's good they'll be hooked, if it's not, you know you need to tweak it.
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