Get in Touch With Us

Got a question about something you read on howigotmyfirst3customers.com, spotted an outdated bonus offer, or want to flag a licensing detail that's changed? This is where to send it. We cover a lot of ground — from free spins no deposit offers to full reviews of the best online casinos for US players — and reader input helps us keep it accurate.

How to Contact the US Online Casinos Team

Email is the best way to reach us. Send your message to [email protected] and a member of the team will read it personally. We don't rely on canned replies — you'll get a response from someone who has actually looked at what you asked.

To help us route your message quickly, tell us upfront what it's about. A line like "bonus terms question" or "correction to a review" at the start of your email means we can get the right person on it straight away rather than going back and forth to figure out what you need.

What You Can Get in Touch About

• Bonus and free spins no deposit questions — If a wagering requirement, expiry date, or maximum withdrawal cap on one of the offers listed on this site isn't clear to you, ask before you claim anything. We'd rather you understand the terms than sign up confused.
• Corrections — Casino offers change often. A welcome bonus can be updated, a payment method dropped, or a licence detail shift. If you spot something on howigotmyfirst3customers.com that looks out of date, tell us and we'll check it.
• Licensing and eligibility queries — If you're unsure whether a particular site operates legally where you live, or what the minimum gambling age and residency rules mean for you, we can point you toward how to verify this yourself.
• Content suggestions — If there's a topic around online casinos in the USA you'd like us to cover — payment methods, RTP, live dealer games, mobile play — let us know.
• Responsible gambling concerns — If gambling has started to feel like a problem for you or someone close to you, say so in your message. We will point you toward self-exclusion programmes and support services rather than treat it as a routine enquiry.

What Happens After You Send a Message

Every message is read by a person, not a bot. We aim to respond within a couple of working days, though enquiries involving a correction or a licensing question sometimes take a little longer if we need to verify something with the operator directly before replying.

If your message concerns a specific offer — say, one of the free spins no deposit promotions featured on the site — please include the casino name and, if you have it, the date you checked it. That single detail often cuts our verification time considerably.

Before You Write In About a Bonus

A large share of the messages we get are about bonus terms, so a quick checklist can save you a reply cycle:

• Check the wagering requirement and whether it applies to the bonus, the deposit, or both.
• Check the expiry window — most bonuses lapse if unused within a set number of days.
• Check which games count toward wagering; slots often contribute fully, table games rarely do.
• Check the maximum withdrawal cap tied to the bonus, if one applies.

If any of this is unclear after reading the operator's own terms, that's exactly the kind of question we're happy to help with.

A Note on What This Page Is Not

We're an independent comparison resource, not a casino operator, and we can't process deposits, withdrawals, or account issues on your behalf — those requests need to go directly to the casino's own support team, usually reachable through live chat or email on their site. Where a casino's licensing or payout process has left you with an unresolved dispute, we can still hear about it and factor it into how we cover that operator going forward.

If you're weighing up options outside the US market too, our page on trusted non-GamStop casinos in the UK covers a different regulatory landscape and may be worth a look.

Reaching Out for the Right Reasons

We keep our reviews and rankings on howigotmyfirst3customers.com independent of any commercial arrangement — flagging something that looks off, whether it's a bonus term, a licence claim, or a factual error, is one of the most useful things a reader can do for the site. We read everything that comes in and follow up where it's warranted.

Thanks for taking the time to look this over. However you reach us, we'll get back to you.